1. Payment Policy

Customers using the service at ONECAD Viet Nam can choose one of the following payment methods for convenience and fastest:
- Pay directly at the head office of the company or branch of ONECAD Viet Nam at the following address:
• Head Office in Ho Chi Minh City. Ho Chi Minh City: 68 Nguyen Hue Street, Ben Nghe Ward, District 1, HCMC. Ho Chi Minh.
• Office in Hanoi: 40 Hang Trong Street, Hoan Kiem District, Hanoi.
• Central office: 86 Tran Phu Street, Hong Son Ward, Vinh.
• Office in Hai Phong: 36 Vo Thi Sau Street, Ngo Quyen District, Hai Phong.
- Receipt of Goods Receipt (COD): ONECAD Viet Nam staff will provide onsite support to install the software and charge the bill. Note: We only support this form if the customer is within the geographic scope allowed to support.
- Payment transfer: if you are afraid to pay cash can transfer to us according to the following account information:
• Account Name: ONECAD VIET NAM CO., LTD
• Account Number: 101214851027652
• Vietnam Export Import Commercial Joint Stock Bank - Eximbank, District 10, HCMC. Ho Chi Minh.

2. Technology Transfer Policy

After paying full service fee of ONECAD Viet Nam, customers will receive an email from Autodesk which will have a link to install software. ONECAD VIET NAM CO., LTD will send you a certificate of copyright from Autodesk.
Estimated time for technology transfer is 1-2 weeks. If you have any questions or problems with the software, please contact us at 18007181 for information.

3. Warranty Policy

We are specialized in providing software to support enterprises in operating the monitoring and management of the operation of professional companies with the latest technology from Autodesk. We support all questions about the system and support software errors if any during your operation. We are committed to the Autodesk standard.

4. Privacy Policy

a. Purpose and scope of collection:
The main data collection on the website www.onecadvn.com includes: name, email, phone, customer address (member), ... This is the information that ONECAD Viet Nam needs customers to provide arrest When signing up to use the service and let ONECAD Viet Nam contact confirm when customers register to use the service on the website to ensure the interests for consumers.
During the payment transaction process at ONECAD Viet Nam, we only keep detailed information on customers 'paid orders, information on customers' bank account numbers will not be kept.
Customer will be solely responsible for the security and retention of all service uses under its registered name and email box. In addition, the customer is responsible for timely disclosing to ONECAD Viet Nam illegal use, misuse, breach of security, retention of the name, personal information of third parties to take measures. appropriate solution.
b. Scope of using information:
The Company uses the membership information provided to:
- providing services to customers;
- Technology transfer to customers;
- Sending notices on information exchange activities between members and website www.onecadvn.com as promotions, gratitude to customers, ...;
- Prevent activities that destroy user accounts of members or activities forged members;
- Contact and deal with customers in special cases;
- Do not use personal information of members other than the purpose of confirmation and related transactions at ONECAD Viet Nam;
- In case of legal requirements: The company has the responsibility to cooperate to provide member's personal information upon request from the judiciary, including the Procuracy, the court, the public security agency The investigation involves some law violation of the customer. Also, no one has the right to infringe on the member's personal information.
c. Information storage time:
The personal data of the customer will be stored until the request to cancel, the rest in any case personal information members will be confidential on the server of ONECAD Viet Nam.
d. Address of the unit collecting and managing personal information:
Address: 68 Nguyen Hue Street, Ben Nghe Ward, District 1, Ho Chi Minh City. Ho Chi Minh.
Email: admin@onecadvn.com
Hotline: 18007181
e. Means and tools for users to access and edit their personal data:
Customers have the right to self check, update, adjust or cancel their personal information by requesting ONECAD Viet Nam to do this.
Customers have the right to submit complaints about ONECAD Viet Nam staff to website management www.onecadvn.com. Upon receipt of this feedback, ONECAD Viet Nam will confirm the information, as appropriate as reflected by the customer, ONECAD Vietnam will take timely measures.
f. Commitment to privacy of customer information:
Personal information of customers at www.onecadvn.com is committed to absolute confidentiality in accordance with privacy policy of ONECAD Viet Nam. The collection and use of each customer's information shall be made only with the consent of the customer, except where otherwise provided for by law.
Absolutely not to use, not transfer, supply or disclose to any third party personal information of the customer without the consent of the customer.
In cases where the information server is hacked by the hacker resulting in the loss of personal data, ONECAD Viet Nam will be responsible for reporting the case to the investigating authorities for timely handling and notification. customers are known.
Absolutely confidential information of all online transactions of customers including digital certificate billing information on the website www.onecadvn.com.
Website administration www.onecadvn.com requires individuals to register / purchase must provide full personal information such as contact name, contact address, email, telephone, payment card, etc., and be responsible for the legality of such information. The management of www.onecadvn.com is not responsible or solves all complaints related to the interests of such member if it considers all personal information of that customer provided at the initial registration. is incorrect.

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